T1 Broadband Service

Mission-critical reliability

Larger businesses or users that demand maximum speeds can get the most features and the best available service level agreements from Covad T1 (TeleXtend) service—the industry-leading broadband service choice for your business, with four symmetrical speed options, flexible IP addressing, and a dedicated support team. And Covad always offers a 30-day no-risk satisfaction guarantee with all T1 service.

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Pricing

Email and Web Hosting Services

Get company-branded email and a professional Web presence with Covad Hosting services, available with purchase of broadband service. If you are already a Covad customer, go to SMART Account Manager and click the "Getting Started" link in the navigation bar to register your domain and order your hosting plan.

Customer Support

• Specialized T1 service team available 24x7x365
• Easy online account management through Covad's SMART account management tool
• Email-based support
• Live domestic phone support

Service Level Agreements

At Covad, we stand behind our promise of uncompromising quality by providing service level agreements (SLAs) on our business-class services. Our SLAs mean that you can focus on your business, not your Internet connection.

• Fast installation time—If Covad does not install your order within 30 calendar days of placing your order, you are eligible for a credit equal to 50% of your first month's service fees.
• Service availability—We target monthly service availability of 99.99%. You will be eligible for a credit equal to one day of service for every hour of downtime beyond our target.
• Time to repair—In the event of a service outage, we will restore your service within 4 hours. If we do not, you will be eligible for a credit equal to 10% of your monthly service fees.
• Network delivery—Each month, Covad targets to deliver successfully 99.9% of all data packets sent from your location. If we miss this target in a given calendar month, you will be eligible for a credit of up to 10% of your monthly service fee.
• Network delay—Covad targets to deliver all messages sent from your location to a Covad-designated test point in a monthly average of 110 milliseconds for the round trip. You are eligible for a credit of up to 10% of your monthly service fees if we do not meet this monthly target.

Read the complete detail of the Service Level Agreement in the Covad Customer Policies (pdf) document. Customer is responsible for requesting credits.

Thirty Day Satisfaction Guarantee

Order T1 (TeleXtend) Internet service and try it for 30 days.

If not fully satisfied, all installation, equipment, and monthly service fees will be refunded and service agreement will be discontinued without further obligation.²

Please review the Covad Customer Policies (pdf) document for details.

Equipment

Covad supports multiple customer premises equipment (CPE) required to connect your network to the T1 line. You can either purchase the standard equipment provided by Covad or arrange for your own equipment.

Routers provided by Covad:

Netopia 4622XL T1 Router (Datasheet) (pdf)

The Netopia 4622XL T1 Router combines a T1 CSU/DSU with built-in VPN acceleration and an eight-port 10/100 Ethernet switch. The Netopia 4622XL-T is ideal for broad-based deployment by small, medium, and distributed enterprises using Covad T1 (TeleXtend) Services.

Cisco 1841 T1 Router (Datasheet) (pdf)

The Cisco 1841 T1 Router has a modular design with one T1 CSU/DSU, one available WAN interface slot, and two autosensing 10/100 Fast Ethernet ports. The Cisco 1841 router is designed for secure data connectivity and offers more than a fivefold performance increase over the 1700 series routers plus integrated hardware-based VPN encryption. The Cisco 1841 is designed for high-speed business-class performance and also includes Inter-virtual LAN (VLAN), firewall option, and support for EIGRP and OSPF advanced routing protocols.

Note:  You must have 10Base-T (Ethernet) network cards installed and working prior to arrival of the Covad technician. Covad does not install network cards during the installation process.

IP Addressing

Select from the following standard IP options:

• NAT (one external IP address and 254 usable private - easiest to set up)
• Five static IP addresses

For an extra monthly fee, additional IP addresses are available: